Cancellation Terms

This Refund and Cancellation Policy (“Policy”) forms part of the Pitchbook NG Terms and Conditions and applies to all bookings made through the Pitchbook NG platform (the “Platform”). By making a booking, you agree to be bound by this Policy.

Pitchbook NG acts as a facilitator between users and independent pitch owners/operators (“Pitch Providers”). Refunds and cancellations are subject to this Policy, any Pitch Provider terms disclosed at booking (where applicable), and applicable Nigerian laws.

This Policy applies to all confirmed bookings of football pitches made through the Platform. Bookings are considered final upon successful payment and confirmation.

Refund eligibility depends on when you cancel relative to the scheduled start time:

• More than 24 hours before start time — Eligible for a refund, subject to the non-refundable amounts in Section 3.
• Within 24 hours before start time — Generally non-refundable. In exceptional circumstances (e.g., documented medical emergencies or force majeure), Pitchbook NG may consider a refund or credit at its discretion.
• Within 1 hour of start time — Strictly non-refundable under any circumstances.
• No-show — If you fail to attend without cancelling, no refund will be issued. A Pitch Provider may also apply additional charges where applicable.

Where a refund is approved, the following amounts are non-refundable:

• Platform Service Fee — A fixed 5% service charge (or the amount displayed at checkout) covering administrative, operational, platform maintenance, and payment gateway costs.
• Payment Processing Fees — Any third-party payment gateway fees incurred for the transaction.
• Taxes — VAT and other statutory taxes may be non-refundable once payment processing has occurred, in line with applicable Nigerian tax rules.

These deductions help cover costs already incurred and support compliance with applicable legal and tax obligations.

Where a booking is eligible and a refund is approved:

Refunds are calculated based on the original payment amount and are processed in Nigerian Naira (₦).

Approved refunds are processed to the original payment method. Timing depends on your bank or payment provider and may take 7–14 business days. We are not responsible for delays caused by third-party financial institutions.

In some cases, we may offer a partial refund or platform credit (for future bookings) at our discretion.

In rare situations outside your reasonable control—such as pitch closure due to unforeseen weather, maintenance issues, or government restrictions—Pitchbook NG may offer a full or partial refund or credit, in coordination with the Pitch Provider.

Decisions in exceptional cases are made on a case-by-case basis and may require supporting evidence.

We may modify this Policy at any time to reflect operational changes or legal requirements. Updates will be posted on the Platform with an updated “Last Updated” date. Continued use of the Platform after changes take effect constitutes acceptance of the revised Policy.

For questions, refund requests, or support:

We are committed to fair, transparent, and efficient handling of all cancellations and refunds. Thank you for choosing Pitchbook NG.