Privacy Policy

This page explains the rules, responsibilities, and limitations that apply when you use PitchBooking / Pitchbook NG. If you do not agree, please do not use the platform.

Pitchbook NG (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data responsibly, in compliance with the Nigeria Data Protection Act 2023 (NDPA), its subsidiary regulations, and other applicable Nigerian laws.

We collect only the information needed to operate the platform, process bookings, provide support, and improve the service.

We process personal data only where there is a lawful basis under the NDPA, including one or more of the following:

• Consent — where you have given permission (you may withdraw consent at any time).
• Contract — where processing is necessary to fulfil your booking and provide services.
• Legal obligation — where we must comply with applicable laws and regulations.
• Legitimate interests — such as fraud prevention, security, and service improvement, provided your rights do not override these interests.

We use your information to operate the platform and deliver the services you request, including:

• Process, confirm, reschedule, or cancel bookings.
• Facilitate secure payments and maintain transaction records.
• Provide customer support and handle complaints or disputes.
• Send essential service communications (e.g., confirmations, reminders, changes).
• Prevent fraud, abuse, and unauthorized access; maintain platform security.
• Comply with legal, tax, and regulatory requirements.
• Improve platform functionality and user experience using aggregated/anonymised analytics.

We share personal data only when necessary to provide the service, and only with appropriate safeguards in place:

• Payment processors — to process transactions securely.
• Pitch Providers — limited booking details needed to fulfil your reservation (e.g., name, phone number, booking time).
• Service providers — such as hosting, analytics, and customer support tools, under strict data processing agreements.
• Regulators / authorities — when required by law or to protect our rights and users.

We do not sell, rent, or trade your personal data for third-party marketing.

We use appropriate technical and organisational measures to protect personal data, including encryption, access controls, and periodic security reviews.

However, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and keep your account details confidential.

We retain personal data only for as long as needed to provide the service and meet legal, tax, or regulatory requirements. When retention is no longer necessary, we securely delete or anonymise the data.

Subject to applicable law, you may have the right to:

• Access your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where lawful (“right to be forgotten”).
• Restrict or object to certain processing (including processing based on legitimate interests).
• Request data portability where applicable.
• Withdraw consent at any time (where processing is based on consent).

We use cookies and similar technologies to operate the platform, enhance user experience, and understand usage patterns. You can manage cookie preferences through your browser settings.

For more details, please see our Cookie Notice (available on the platform).

We currently process data within Nigeria. If we ever transfer personal data outside Nigeria, we will do so only with appropriate safeguards as required by the NDPA.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated version here and revise the “Last Updated” date.

Continued use of the platform after changes take effect means you accept the updated policy.

If you have questions, concerns, or want to exercise your data rights, contact us:

We are committed to transparency, accountability, and respect for your privacy.